MLHD Responds to Local Emergency Service Complaints and Questions | The young witness


The local Murrumbidgee Health District responded after a number of complaints were made about presentations to the emergency department at Young Hospital.

Several residents contacted the young witness claiming they had been turned away or unable to see a doctor from the local health department.

A resident who presented with a suspected arm injury said he was told to go to Wagga or Canberra if he wanted treatment. Another local said he needed to see a doctor over the weekend for treatment, but said he was told his case did not warrant a call from the on-call doctor. These are just two examples heard.

Asked about the complaints, the MLHD said there was an emergency doctor on site seven days a week as well as registered nurses for residents who needed urgent medical attention.

“Murrumbidgee Local Health District Emergency Services plays an important role in our communities, supporting our GPs by providing 24/7 care for both emergency and non-emergency presentations,” said a spokesperson for the MLHD.

“Young District Hospital’s emergency department is staffed with highly trained registered nurses who assess and triage patients.

“There is a doctor on site between 8 a.m. and 6 p.m., seven days a week, and on call for emergency presentations after hours.

“Diagnostic services, including pathology and medical imaging, are also available seven days a week for emergency presentations.”

“MLHD urges local residents to report to the hospital emergency department for urgent assessment and treatment,” the spokesperson said.

MLHD pointed out that there is a difference between what is considered “urgent” and “non-urgent” by asking residents to self-assess before coming to the emergency room.

“Just over half of presentations to Young District Hospital between October 2020 and September 2021 were semi-urgent or elective (triage category 4 or 5)* that could be safely managed by our emergency-trained registered nurses, with follow-up from the patient’s GP,” the MLHD spokesperson said.

“If you are unsure if you should go to the emergency room, Healthdirect Australiais a 24-hour advice line that can help you assess the urgency of your situation. Call 1800 022 222.”

MLHD said it welcomes feedback as an important way to improve local services.

“Any concerns raised are treated confidentially and thoroughly investigated and information is provided on the findings and actions taken,” the spokesperson said.

MLHD Feedback – 1800 043 159 or [email protected]


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